Privacy Policy

Vet Shield Roofing, LLC ("Vet Shield Roofing," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through vetshieldroofing.com (the "Site"), how we use it, and the choices you have. By using the Site, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

• Information you provide directly, such as your name, phone number, email address, property address, and details about your roofing project, when you submit our Contact form, Instant Estimate tool, or otherwise reach out to us.
• Automatically collected information, such as your IP address, browser type, device type, pages visited, and how you interact with the Site, collected through Google Analytics (GA4) and standard web server logs.
• Communications, including messages you send us through our chat widget, phone, text, or email, and our responses.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries, schedule free inspections, and provide roofing estimates, repair, replacement, and storm damage services;
• Send appointment confirmations, reminders, and follow-up communications related to a request you've made;
• Improve the Site and understand how visitors use it;
• Comply with legal obligations and protect our legal rights.

We do not sell your personal information to third parties.

Text Message (SMS) & Email Communications

If you provide your phone number through our Contact form, Instant Estimate tool, or otherwise, you may receive text messages and emails from Vet Shield Roofing related to your inquiry, such as appointment confirmations, reminders, and follow-up about your roofing project. Message and data rates may apply, and message frequency varies based on your interactions with us.

By submitting your phone number, you consent to receive these communications. Consent is not a condition of purchasing any service. You can opt out of text messages at any time by replying STOP to any message, or reply HELP for assistance. You can unsubscribe from marketing emails using the link included in those emails.

Cookies & Analytics

The Site uses Google Analytics (GA4) to understand how visitors use the Site, including tracking specific interactions like phone number clicks and form submissions so we can measure what's working. Google Analytics uses cookies and similar technologies to collect this information. You can learn more about how Google uses data at policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

Most web browsers let you control cookies through their settings. Disabling cookies may affect how parts of the Site function.

Third-Party Service Providers

We use third-party service providers to operate the Site and manage customer communications, including:

• GoHighLevel / LeadConnector — our website platform, contact form processing, customer relationship management, appointment scheduling, and automated SMS/email communications;
• Google Analytics — website analytics, as described above.

These providers process information on our behalf and are not permitted to use your information for their own independent purposes.

How We Protect Your Information

We use reasonable administrative and technical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Your Choices

You may:

• Opt out of text messages at any time by replying STOP;
• Unsubscribe from marketing emails using the link in those emails;
• Contact us at any time to ask what information we have about you, request corrections, or request deletion, using the contact information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Vet Shield Roofing, LLC
St. Cloud, FL 34772
Phone: (407) 993-6929
Email: [email protected]